What Ian pointed sounds achievable of sorts...
I am also looking for the same solution to have the ability to chat with a customer on the site in real time and pull quite all the information they have in the system whether they are logged in or not.
Discussing with a friend of mine we thought of trying to use the Customer ticketing service from BC to log the conversation under the customer's case, which is on the same road that Liam referenced. any ideas of this happening in real time and what type of resources is required for accomplishing it?
Any ideas of this happening in real time and what type of resources is required for accomplishing it?
I thought of using WebApps so if a customer clicks on a live chat box enters his email, name then a start conversation, in the back end we would receive a WebApp created that we would then edit and re-send, the users sees the WA item updated with a text then would submit again a new reply, getting on a conversation all the replies would happen in the description field use tags as user and advisor.
after the conversation is finished we would have created a WA with a customer name and email that we can reference to the customer cases???
Any thoughts?
Perhaps my only way of seeing it happening in BC sharing the same content.