I'm sure you meant downloading but failed to state any pertinent information software and versions.
Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
- Adobe product and version number
- Operating system and version number
- The full text of any error message(s)
- What you were doing when the problem occurred
- Screenshots of the problem
- Computer hardware, such as CPU; GPU; amount of RAM; etc.