Now just had this very useful exchange with adobe
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, where experts are online 24/7.
You are now chatting with 'Renuka'
Renuka: Hello! Welcome to Adobe Customer Service.
Renuka: Hi Gaile.
Renuka: We appreciate your patience and regret the inconvenience due to high wait time.
Gaile Griffin Peers: hi I have downloaded the latest version from adobe and it makes no difference
Renuka: I understand that your Creative Cloud Subscription prompt's you for a serial number. let me help you in this.
Gaile Griffin Peers: no
Gaile Griffin Peers: that is not the problem
Gaile Griffin Peers: the problem is that the creative cloud manager app is just showing an empty window
Gaile Griffin Peers: none of the forty million apps are there
Gaile Griffin Peers: since the last windows update a few days ago
Gaile Griffin Peers: been too busy trying to work round it to come on to ask for help
Renuka: May I know the exact error message your getting?
Gaile Griffin Peers: NOT getting any error message
Gaile Griffin Peers: just open the cloud app on the desktop
Gaile Griffin Peers: and it is an empty shell
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.