tapioka,
You may try some of these (whichever relvant),
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
You may try to restart the Creative Cloud application by quitting and relaunching it.
or you may try Customer Care,
http://helpx.adobe.com/contact.html
or Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html