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You are now chatting with Sanjeev.
giuseppe asaro: Please contact me via phone at 323 360 4308or at my e mail anice25@aol.com
Sanjeev: Hello! Welcome to Adobe Customer Service.
giuseppe asaro: goodmorning
giuseppe asaro: how can i cancel this 29..99 dollar payment
giuseppe asaro: tour service doesn't work
Sanjeev: Hi Giuseppe.
giuseppe asaro: hi there\
giuseppe asaro: i am asking how can i cancel this deal
Sanjeev: Please allow me 2 minutes while I review your query.
Sanjeev: I'm really sorry that you have decided to cancel your Adobe subscription with us. At Adobe we value our loyal customers. May I ask, if there was something that I could have done to retain your membership with us?
giuseppe asaro: How can i log in
giuseppe asaro: i paiyesterday and since yesterday i haven't been able to log into premiere
giuseppe asaro: WHY?
Sanjeev: May I ask what happens when you try to login?
giuseppe asaro: what is the prob lem
giuseppe asaro: why after having paid i cannot log i
giuseppe asaro: i keep on getting the same message YOUR TRIAL HAS EXPIRED
Sanjeev: May I ask if you are getting any error message?
giuseppe asaro: NO ERROR MESSAGE
Sanjeev: 'Let me help you activate the product.
giuseppe asaro: i already went through this with another rep\
giuseppe asaro: let see if it wo rks
Sanjeev: In this case let me transfer this chat to our technical team who will be able to help you license the product.
Sanjeev: Please stay online while I transfer this chat to our technical team.
giuseppe asaro: how do i get on the chat5]
giuseppe asaro: how do i get on the3 chat
giuseppe asaro: do i have rot wait for hou
giuseppe asaro: rs now
giuseppe asaro: where is the cut???
Sanjeev: Yes, please wait you will be connected to our tech team soon.
giuseppe asaro: where is the chat
giuseppe asaro: how can i get into the chat
Sanjeev: Please don't disconnect this chat.
giuseppe asaro: i am not
Sanjeev: You will be able to chat with our technical team on this same chat pod.
Sanjeev: Please stay online while I connect you to our relevant team.
giuseppe asaro: i want to find out what the problem is and then if is not resolved very quickly i want to cancel and get my full refund
Sanjeev: Sure, we will help you with refund if the problem is not resolved.
giuseppe asaro: how long do i have to wait?
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Gautam'
Gautam: Hello. Welcome to Adobe Technical Support.
Gautam: Please allow me a moment while I look into your account & verify the details.
giuseppe asaro: AGAIN!!!!!!!
giuseppe asaro: do you want details????
giuseppe asaro: Adobe Premiere Pro iconCreative Cloud single-app membership for Adobe Premiere Pro (month-to-month) US$29.99 Renews monthly Quantity: 1
giuseppe asaro: ?????
giuseppe asaro: are you connected
Gautam: Yes, please allow me 2-3 minutes , while I check with the previous conversation
Gautam: Thank you for staying online.
Gautam: Hello,Giuseppe
Gautam: Thank you for your patience
Gautam: I understand that you are having issue activating the Adobe Premiere Pro CC app , is that correct?
giuseppe asaro: i was on a trial for one month
giuseppe asaro: the trial expired
giuseppe asaro: anmd i paid one single month
giuseppe asaro: via credit car
giuseppe asaro: now i cannot log into premiere
Gautam: Thank you for confirming.
Gautam: I will be glad to check and help you with this issue.
giuseppe asaro: do y6ou get it????
Gautam: Just to confirm , did you installed Creative Cloud desktop app on your computer?
giuseppe asaro: how long is this going to take]
giuseppe asaro: i don't have the all dy to spend on a chat fixing this pobvelem
giuseppe asaro: can you help or not
Gautam: Giuseppe , I will help you to fix this issue.
Gautam: Just to confirm , did you installed Creative Cloud desktop app on your computer?
giuseppe asaro: YES
giuseppe asaro: i have been editing of one month on trial
giuseppe asaro: i justwanted ro keep working
giuseppe asaro: and i paid
giuseppe asaro: but now i cannot access
Gautam: Please launch the CC desktop app , click on the Gear icon, select Preferences > accounts > sign out
giuseppe asaro: is that difficult to understand
giuseppe asaro: i signed out
giuseppe asaro: what next
Gautam: Press Command + Shift + G key , to open Go To Folder
Gautam: Type ~/Library at the Go To folder and hit Return.
giuseppe asaro: i am on a mac
giuseppe asaro: can u give better information i don't know what you are taking bout
Gautam: Press Command + Shift + G key on your keyborad, to open Go To Folder
Gautam: Type ~/Library at the Go To folder and hit Return.
giuseppe asaro: can you explain properly>??????
Gautam: Press Command + Shift + G key on your keyboard
Gautam: A Go To Folder will pop up
Gautam: Type ~/Library at the Go To folder and hit Return.
giuseppe asaro: WGERE???????
giuseppe asaro: WHERE??????
giuseppe asaro: do i have to be signed IN??>?
giuseppe asaro: I NEED BETTER EXPOLANATION
Gautam: Giuseppe , are you trying from the keyboard?
giuseppe asaro: before hitting Press Command + Shift + G key on your keyboard
Gautam: *typing
giuseppe asaro: where do i need to be
giuseppe asaro: signed in
giuseppe asaro: signed out
giuseppe asaro: why you are taking so long to re3spond
Gautam: Press Command + Shift + G key on your keyboard
Gautam: A Go To Folder will pop up
Gautam: Type in ~/Library at the Go To folder and hit Return.
giuseppe asaro: WHY DO I HAVE TO SIGN OUT?
Gautam: Giuseppe , please follow the troubleshooting steps so that I can help you fix this issue
giuseppe asaro: i dont understand what you are saying\
giuseppe asaro: you told me to sign out from Creative CLOUD
giuseppe asaro: i signed oiut as you said in your message
giuseppe asaro: now i am hitting command shift and g and nothin g happen\
giuseppe asaro: please expllain
Gautam: Yes.
Gautam: Once you are signed out from CC desktop app
Gautam: Press Command + Shift + G key on your keyboard
giuseppe asaro: i did that
giuseppe asaro: i signed out and i follow your instruction but nothing happe3n
Gautam: Did I get a pop up screen with Go To Folder heading?
giuseppe asaro: ii didn't get any pop out screening
Gautam: Would it be alright if I access your computer remotely and try to fix the issue for you?
giuseppe asaro: i have the adobe ID creative cloud wind open with e mail address and password ready to be filled in
giuseppe asaro: tes d that
giuseppe asaro: yes do that
Gautam: Thank you
giuseppe asaro: and if the issue is not resolved quickly i want to cancel and a full refunf\
giuseppe asaro: d